Jembi/UEM-mOASIS conducts online training for Helpdesk users
The Jembi/UEM-mOASIS Help Desk support team, conducts training for the DREAMS and PISAUDE systems’ focal points that act as Helpdesk users, in order to ensure that all helpdesk users are able to accurately report incidents through the PEPFAR Help Desk system.
Figure 1: The Jembi / UEM-mOASIS team conducting training HelpDesk remotely at Jembi offices
Maputo, Mozambique – June 2020 – As part of the process of standardization of the PEPFAR HIS HelpDesk Service into one single communication channel between PEPFAR partners, the Jembi/UEMmOASIS helpdesk team conducted online training for a group of 24 focal points from DREAMS and PISAUDE systems.
The purpose of the training was to provide skills to the helpdesk users on how to report problems related to the DREAMS and PISAUDE systems, as well as change requests through the PEPFAR Helpdesk & support service.
The training was carried out remotely, using the Google meeting tool and took approximately 2 hours.
The Jembi/UEM-mOASIS training team, composed by 4 trainers were in a single room following recommendations and preventive measures prescribed by Mozambique’s state of emergency in the context of COVID-19.
The 24 participants were trained as Help Desk Technical Support users. All participants who completed the training, gave positive feedback and confirmed that they had acquired knowledge for the use of the PEPFAR Helpdesk system.
For those participants with less skills on the IT usage a separate virtual room was provided with a oneon-one training session to ensure all contents were well absorbed by the users.
The Jembi/mOASIS team communicated its availability to support users who face any problem related
to the use of the Help Desk Service.
“This project was made possible thanks to a partnership between Mozambique and the American people through the financing of PEPFAR – CDC through CoAg Nr. – GH001308-04”
